COVID-19 & ITS EFFECTS ON OUR WORK
** PLEASE NOTE: DUE TO THE CURRENT SITUATION WITH COVID-19 AND MULTIPLE EXTENDED LOCKDOWNS OUR DELIVERY TIMELINES HAVE CHANGED. PLEASE LOOK FOR THEM IN THE DESCRIPTION OF THE PRODUCT YOU ARE LOOKING TO PURCHASE. WE WILL NOTIFY YOU ONCE YOUR ORDER IS READY FOR DISPATCH. FOR ANY FURTHER QUERIES OR INFORMATION PLEASE FEEL FREE TO CONTACT US VIA EMAIL ON email@example.com OR VIA 0091-9607004447. WE HOPE YOU AND YOUR LOVED ONES ARE SAFE!
ORDER PROCESSING TIME
READY TO SHIP
For products that are marked as Ready-To-Ship we will dispatch them from our studio within 48-72 hours once Courier Services are functional for Domestic & International destinations from our locations in Noida and Pune, India.
MADE TO ORDER
For products that are made to order we will dispatch them from our studio within the prescribed time mentioned under the product description, unless mentioned otherwise due to the current situation.
Orders are processed and shipped between 3-15 working days (not including Weekends and Public Holidays) depending on the nature of your chosen product. The approximate time for dispatch of a product will be mentioned in their description for your understanding.
DELIVERY & SHIPPING POLICY : Shipping within India
Shipping within India is chargeable and will be mentioned when you reach the checkout. Delivery to major cities usually takes 1 to 3 days from our studios in Pune and Noida, India. For smaller cities we require 3 to 5 days of delivery time. Kindly note that we will not be able to dispatch products as per schedule if there are any incomplete addresses or incorrect contact details.
DELIVERY & SHIPPING POLICY : International Shipping
International Shipping Charges are based on your order value. We will ship your purchase via courier services as applicable.
You will be able to view the final shipping charges in your cart once you are ready to pay. Kindly note that post dispatch delivery times differ based on your location between 4 to 10 working days from our studios in Pune and Noida, India.
You can get more information on our Shipping & Returns below.
For international shipping, you may have to pay additional duty charges, if levied at the time of reaching your country. Together - Eksaath Collective Foundation takes no responsibility for non-delivery of orders due to unsettled duty/tax charges, and will provide no refund for the same. If a customer decides to reject a parcel at the customs, Together - Eksaath Collective Foundation shall not be responsible for any refund.
For any specific requirements kindly write to us at : firstname.lastname@example.org.
If you wish to cancel you order please write to us at email@example.com within 24 hours of placing your order. Any cancellations after this duration will not be considered.
An order once placed during our Sale Event cannot be cancelled or exchanged. All purchases made during Sale Events are considered final.
RETURN AND EXCHANGE
Your standard purchase is eligible for Return or Exchange if you find that you have received an incorrect product from what you placed an order for OR if your product has a quality or manufacturing defect of any sort. You will need to notify us about this within 2 working days (48 hours) of receipt of the product, based on the day it has been delivered to you by your chosen method of delivery. Please write to us at firstname.lastname@example.org for any related issues.
A purchase made during our SALE EVENT cannot be returned or exchanged. If you have received a piece with manufacturing defects you need to let us know within 24 hours of receiving the product. Our team will look into the issue and review it. The decision to deem it fit for an exchange lies with the team at Together - Eksaath Collective Foundation.
For any returns from overseas, please note that all paperwork and the the return box must be clearly marked as “returned goods- no commercial value” to ensure the order is returned to us quickly with no extra charges.
CUSTOM MADE PRODUCTS
Please note that you will not be entitled to cancel or return an order for any bespoke or customised item unless the product is faulty or not as described.
Together - Eksaath Collective Foundation reserves the right to not accept returns in case the product is used or damaged by the customer.
We do not offer a refund on any purchases.
Kindly write to us on email@example.com for any further queries related to this.
GET IN TOUCH
For any other queries, feel free to call us on 0091-9607004447 or write to us on firstname.lastname@example.org .